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Focus on Energy works with eligible Wisconsin residents and businesses to install cost-effective energy efficiency and renewable energy projects.

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Customer Service

At Midwest Natural Gas, our goal is to make every customer experience an outstanding one. Whether you’re calling with a simple question about your service or to report an emergency, you’ll talk to someone who’s prompt, professional and courteous.

We’ve provided these links for your convenience.

How to understand my bill

How to pay my bill

Current rates

Terms and conditions

Customer Notice: Excess Flow Valve

Coverage Area

How to Start - Stop - Relocate Services: Call your local Midwest Gas, Inc office during normal business hours.

How to report no gas: Call your local Midwest Gas, Inc office during normal business hours. Call our 24 hour emergency line after hours at 1-877-817-3119



Helpful Links

Wisconsin Home Energy Assistance Program

Wisconsin Public Service Commission

Keep Wisconsin Warm/Cool Fund